30 years of asking what organisations cannot see

I have spent my career in the space between what organisations say they do and what is actually happening. The invisible patterns, the unwritten rules, the dynamics that everyone feels but nobody names.

Early in my career, leading HR, business improvement, and change teams, I noticed something that would come to define my work: people and organisations would gain powerful insights about what needed to change, and then nothing would shift. That question, why does knowing not lead to doing, became the focus of my PhD at the National Institute of Organisation Dynamics Australia.

Through practice-led research integrating systems psychodynamics, neuroscience, and action methodologies, I developed the Relational Arc framework and what has become the philosophy underlying all of my work: that we are always being shaped by forces we often cannot see, and the real work is learning to shape back.

That philosophy, Shape or Be Shaped, applies whether the challenge is a senior leader who cannot translate insight into changed behaviour, a team stuck in the same dysfunctional loop, an organisation navigating cultural transformation, or a workforce learning to work alongside AI. The presenting problem changes. The underlying work does not.

Today I work as a strategic advisor, development consultant, researcher, and speaker. I am the Director of PRISM Brain Mapping Australia and New Zealand, the only Australian accredited PRISM Master Trainer, and I designed and lead the Gen AI at Work program. I am based in Melbourne.